our policies

our promise

We understand you want more from your shopping experience – more personal attention, more style, more value, more service and more fun.

Our commitment is to seek out stylish and quality merchandise and to supply a personal and fulfilling service right to your, or your host’s front door.

Our friendly, knowledgeable Independent Stylists are committed to delivering a personal shopping experience you will remember. In the end, our promise is simple: we take complete pride in the quality of our products and want you to fall in love and stay in love with them.

Product Information

Products displayed on this website are as accurate as reasonably possible representations of Lorraine Lea products. Your computer screen may distort the colour or design of displayed products. Therefore caution should be taken when inspecting product to ensure they conform to your desired colour or design.

All prices are inclusive of GST and were correct at time of publishing. Prices are subject to change without notice.

Products represented are available through current Lorraine Lea Independent Stylists and are subject to availability.

Lorraine Lea takes no responsibility for the completeness of, or accuracy of, or representations made by, the contents of this website. On an ongoing basis, Lorraine Lea will endeavour to make the necessary changes to the information contained herein as appropriate.

Privacy Policy

Lorraine Lea values your privacy. We will only collect customer information that enables us to deliver superior service to you, the customer.

We maintain the name, postal and email addresses, telephone number, payment and order information of customers when they order from us. The information collected is used for billing and delivery purposes and to measure customer interest in our products.

As part of the Privacy Act 1998 and the Spam Act 2003, customers can advise us at any time if they no longer wish to receive correspondence from Lorraine Lea, by email or mail to PO Box 362, Ferntree Gully VIC 3156.

View the full Privacy Policy.

Copyright Policy

The text, images, graphics, sound files, animation files, video files and their arrangement on this Lorraine Lea website are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Australian Copyright Act 1968 and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 all rights are reserved.

Images and objects contained within this website may not be copied for commercial use or distribution, nor may these images and objects be modified or reposted to other websites.

returns policy

At Lorraine Lea, absolute delight is our number one priority. We take complete pride in the quality of our products and want you to fall in love and stay in love with them. That’s why if you’re not absolutely delighted with your purchase we’ve made our exchange & returns process simple, easy and hassle free!

If for any reason, you’re not in love with your new purchase Lorraine Lea you have three different options to select from.

You may return an item(s) for:

  • refund back to your original payment method
  • exchange
  • credit note

View the full Returns Policy. To organise a product return or exchange, visit the Customer Support page.

cancelling your home styling party order

We conduct our business according to the Direct Selling Australia (DSA) Code of Practice.
Should you wish to cancel an order, or obtain a refund on an item(s) purchased in a home styling party, you may do so within 10 business days of placing the order/making the purchase.

Please note, if you are attempting to cancel an order, or obtain a refund on an item(s) purchased outside of the 10 business day period, you will need to contact your Independent Stylist or our Customer Support Team.

Copyright © Lorraine Lea. All rights reserved.

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